right of withdrawal
As an end consumer, you have the right to cancel this contract within thirty days without giving any reason. The cancellation period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the goods, or in the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must contact us
HARO Bikes Europe GmbH
Max-Planck-Str. 54
32107 Bad Salzuflen
Germany

PHONE +49 (0)170 861 89 17
MAIL info@harobikes.de

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

You can download the cancellation form directly here.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

You must pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.


Please send your return to our service center at the following address:

HARO Bikes Europe GmbH
Logistics center
c/o GBN Manufaktura GmbH
Elisabethstrasse 29
32791 Lage, Germany