WHAT GUARANTEES DOES HARO OFFER?
At Haro, we make no compromises when it comes to the quality and reliability of our products. We fully stand behind every single item we offer. Our priority is transparency and clarity, and this page is here to provide you with all the important details about our warranty and guarantee terms should a problem ever arise.
HARO WARRANTY
A two-year warranty applies to all products from the HARO brand (bicycles, other parts, accessories and clothing, as well as frame painting and graphics) in accordance with statutory provisions. In accordance with §§ 437 et seq. BGB, this warranty covers the repair or
replacement of products that become defective within 2 years of the purchase date due to manufacturing or material defects. Replacement and wear parts such as drivetrain components (chain and cassette), paintwork, bearings or cables are excluded from the warranty. This also does not apply to damage caused by external influences such as accident damage, improper use or wear and tear.
EXTENDED HARO WARRANTY PROGRAM
In addition to the statutory warranty, we offer customers who register their bike within the first ninety days after purchase a voluntary six-year warranty on Haro frames and forks. Non-covered items include, among others, wear parts, damage due to accidents or accidental events, as well as damage due to misuse or corrosion.
This warranty covers manufacturing or material defects that were already present at the time of delivery. Damage caused by external influences or improper use is excluded from the warranty. The warranty applies only to the original owner of the bicycle. The warranty claim is not transferable.
In the event of a warranty claim, the owner of the bicycle bears the costs for return shipping, reassembly, delivery, and customs (if applicable). These costs are not covered by Haro Bikes and are at the expense of the owner.
Should the item to be replaced no longer be available in the original color, we reserve the right to offer a different color or perform an upgrade to the successor model of the product. This is done at our discretion to ensure that the warranty claim is fulfilled.
Please note that these additional conditions apply specifically to warranty claims and not to statutory warranty claims. If you have any questions about these conditions or the processing of a warranty claim, we are happy to help.
HEADSET TOP CAP REPLACEMENT FOR HARO CARBON FRAMES AND FORKS
If your HARO carbon frame or HARO carbon fork is damaged or destroyed in an accident or fall within two years of the purchase date, we offer you our Crash Replacement Service. Under this service, you will receive your original or a comparable HARO frame or a HARO fork from our current range at 50% of the retail price.
The replacement of the frame or fork will take place at our premises or at an authorized HARO dealer. You are not entitled to have a new frame or fork sent to you. You will bear the costs of fitting the new frame or fork. Of course, you will receive a quote before the replacement takes place. You are welcome to bring your bike to us in person for replacement. If this is not possible, please send your bike to us at your own expense after making an appointment. The costs of return and return shipping as well as fitting will be charged to you. This service is only available for damage that cannot be covered by insurance.
In the event of a replacement, we will offer you a HARO replacement frame or fork that is as similar as possible, provided that an identical item is not available. In this case, there is no entitlement to the delivery of the original item, and incompatibilities with other components may occur. Ownership of the replaced, defective components, in particular frames or forks, passes to HARO Bikes Europe GmbH during the execution of the Crash Replacement Service order.
The replaced components, frames or forks will be disposed of properly and at our expense by us or our dealer partners. The Crash Replacement Service applies only to you as the first owner if you have registered your product with us within the first ninety days after purchase, is non-transferable and is a service provided by HARO Bikes Europe GmbH.
ASSERT YOUR CLAIMS
To make a claim under warranty or guarantee, please contact your specialist dealer or our customer service. Please have your proof of purchase or invoice ready so that we can process your request. Our customer service team will review your request and explain the next steps. This may include sending the product in for repair or replacing the product. Please note that the warranty and guarantee do not cover damage caused by improper use, misuse, normal wear and tear, or external influences.
The guarantee only applies to bicycle frames and forks that have been registered with us within ninety days of purchase.
Non-covered items/parts include, among others, wear parts, damage due to accidents or unforeseen events, as well as damage caused by misuse or corrosion.
Any repairs or modifications made to our products by unauthorized persons may void the warranty or guarantee claims.
If you have any further questions about our warranty and guarantee terms, please feel free to contact us.
If you would like to report a complaint, please use our Service Tool:
>> Service Tool
For any further questions, please contact our customer support info@harobikes.de