FIND ANSWERS TO YOUR QUESTIONS
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How do I get free shipping?
Free shipping applies to all bike purchases that are shipped to and picked up at a HARO dealer near you.
I bought a bike online with the "In-Store Pickup" delivery option - will I need to pay an assembly fee?
No, you will not need to pay an assembly fee at local participating Haro dealers. When you get your bike delivered to your local participating Haro dealer, it will be assembled by a professional bike mechanic for free. Please note local participating Haro dealers may need an additional 2-3 business days to build up the bike. Be sure to call the local participating Haro dealer to confirm when your bike will be ready for pick-up.
When can I pick up my order at local participating dealer? How will I know it's ready?
For "In-Store Pickup" orders with inventory currently available, you can pick up your item(s) within 24-48 hours, during store hours. Be sure to call the local participating Haro dealer in advance if the item requires assembly. If the items are not currently available in-store, they will be shipped to the local participating Haro dealer within 3 - 5 business days. Be sure to call the local participating Haro dealer to confirm when your bike will be ready for pick-up
Is my order confirmation email considered an official receipt?
No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items.
What do I need to bring to pick up my items from my local participating Haro dealer?
Bring the "Ready for Pick Up" email, which includes the in-store pick-up verification code, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase.
How do I know that my online order is secure?
Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS). Haro and the dealers in our network never store any credit card information.
Can I pay for my order in-store instead of paying for it online?
Online orders are handled separately from in-store purchases. In order to secure your order and reserve your item, online orders can only be purchased and paid for online.
Can I pay with my debit card?
Online purchases can only be made with Visa, MasterCard, American Express, or Discover Credit Cards. There is one exception to the rule: payment can also be made with a Visa Debit Card
When is the full amount of my online purchase charged to my credit card?
Your credit card will be charged upon online order placement.
How do I know my order was received?
You will receive a confirmation email letting you know that your order was received.
Is there a limit to the number of products I can purchase online?
No, there is no maximum or minimum quantity of items purchased, or purchase amount required.
Can I have a bike shipped directly to my home?
No, bicycles may only be shipped to a participating local Haro dealer for in-store pick up.
Where can I find tech specs and other info on older Haro, Masi and Del Sol models?
Our online archive is the best place to find tech specs and other info on old Haro models.
Where can I find the owners manual?
Single Speed/BMX: PDF version of the manual
Multi Speed/Geared: PDF version of the manual
How can I get sponsored?
Ride because you love it, because it's more frustrating not to ride. If you're in it for the right reasons the websites, magazines and contest judges will take notice and so will we. It's not about how much time you spend in the foam pit; it's about how big the smile on your face is and how much you need to be on your bike. Have respect for other riders and the spots you ride whether it be street, trails or the local park, if you have all of these things then the sponsors and opportunities will come.