EAA Accessibility Statement

Introduction

At Haro Bikes Europe GmbH, we are committed to providing an accessible online experience for all our users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform with established accessibility standards.

This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards.

This accessibility statement applies to the portions of our website covered by the European Accessibility Act and respective domestic transposition. While other sections of our website may not be fully accessible or conformant with current regulations, they are being reviewed for future improvements.

Description of the Service and Measures to Support Accessibility

Level Access provides manual and automated testing services. Our product is accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the service/product:

  • Text-based descriptions: Detailed written information available in plain language
  • Audio support: Narrated descriptions for users with visual disabilities
  • Screen reader compatibility: Fully functional with popular screen readers
  • Multimedia alternatives: Subtitles, transcripts, and alternative text accompanying all visual and multimedia content.
  • High-contrast and zoom functionality: Adjustable contrast and text scaling for users with visual disabilities

Our service is delivered through an interface that supports accessibility by:

  • Simple navigation: Logical layouts with consistent headings, landmarks, and menus
  • Keyboard accessibility: Functions that can be operated via keyboard
  • Error notifications: Clear and descriptive error messages to guide users in resolving issues.

We are continuously striving to improve our accessibility by providing:

  • Ongoing accessibility training: Our team receives regular training on accessibility best practices, ensuring employees have the skills required to keep our services inclusive and conformant with current standards.
  • Regular testing: We continually test our services against the latest accessibility guidelines, including WCAG and EN 301 549, and make necessary updates to sustain accessibility.
  • Feedback mechanisms: We have established channels for users to provide feedback on accessibility issues and aim to address concerns promptly.
  • Perceivable content: All visual and auditory information is presented in ways that are adaptable to users' needs.
  • Operable interface: The service is fully navigable by keyboard and works seamlessly with assistive technologies.
  • Understandable design: Our interface uses clear and simple language, avoids unnecessary complexity.
  • Robust content: We ensure compatibility with current and future user agents, including assistive technologies.

Additionally, we leverage an industry-leading digital accessibility solution, Level Access, to maintain and improve conformance with accessibility standards. Through our collaboration with Level Access, we have adopted the following practices to enhance every user’s experience:

  • Self-evaluation: Regular internal audits and evaluations
  • Third-party audits and testing: Assessments by external accessibility experts
  • Monitoring: Automated conformance scans at regularly scheduled intervals.
  • CI/CD testing: Testing for accessibility errors in code during the development pipeline.
  • Record keeping: Internal reporting on accessibility conformance.

Conformance Status

The portions of our website covered by the European Accessibility Act observe the following standards:

  • WCAG 2.1 Level AA
  • EN 301 549

Limitations and Alternatives

While we aim to ensure accessibility for all users, some limitations may exist. If you experience any issues, please let us know, and we will work to provide an alternative solution.

Feedback and Contact Information

We welcome your feedback on the accessibility of our services. If you encounter any accessibility barriers, please contact us:

Email: info@harobikes.de
Phone: +49 (170) 861 891 7
Postal address:
Max-Planck-Straße 54
32107 Bad Salzuflen

Date published: 05-14-2025
Date last reviewed: 05-22-2025